CYBERTRADE SOLUTIONS PTE LTD (“we,” “us,” or “our”) operates as a Singapore-based e-commerce company specializing in women’s fashion leather shoes and outerwear, serving customers globally. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website, place an order, or interact with our services.
1. Information We Collect
We collect personal information necessary to provide and improve our services, which may include:
- Identifying Information: Name, email address, phone number, and shipping/billing addresses (provided when placing orders or creating an account).
- Order-Related Data: Purchase history, product preferences, and payment details (e.g., credit card information, processed securely via third-party payment providers—we do not store full payment credentials).
- Technical Information: IP address, browser type, device details, and website usage data (e.g., pages visited, time spent) collected via cookies and similar tracking technologies to enhance user experience.
- Communications Data: Content of messages sent to our customer service team (e.g., emails, chat logs) to address inquiries or resolve issues.
2. How We Use Your Information
Your personal data is used for the following legitimate purposes:
- Process and fulfill orders (e.g., verify details, arrange shipping, send order confirmations).
- Provide customer support (respond to questions, handle returns/exchanges, resolve complaints).
- Improve our services (analyze website performance, tailor product recommendations based on preferences, update size guides or product details).
- Send important updates (shipping notifications, policy changes) or marketing communications (e.g., new collections, exclusive offers) only if you have opted in—you may unsubscribe at any time via the “unsubscribe” link in emails.
- Ensure security (detect and prevent fraud, protect our website from unauthorized access, comply with legal obligations in Singapore and international jurisdictions).
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share data only with trusted partners who assist us in delivering services, under strict confidentiality agreements:
- Service Providers: Logistics companies (for shipping), payment processors (for secure transactions), and IT providers (for website maintenance and data storage).
- Legal Authorities: If required by law (e.g., to comply with a court order, tax regulations, or anti-fraud laws) or to protect our rights, property, or safety, or that of our customers.
4. Data Security & Storage
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse, including encrypted data transmission (via SSL), secure servers, and regular security audits. Your information is stored in Singapore and compliant with the Personal Data (Privacy) Ordinance (PDPO) of Singapore, as well as relevant global privacy frameworks (e.g., GDPR for EU customers). We retain data only for as long as necessary to fulfill the purposes stated in this Policy or as required by law.
5. Your Rights
You have the right to:
- Access, correct, or update your personal information (via your account settings or by contacting customer service).
- Request deletion of your data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
- Withdraw consent for data processing (where consent is the legal basis, though this may affect our ability to provide certain services).
To exercise these rights, contact us at [email protected].
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. We encourage you to review this Policy regularly.
For questions about this Privacy Policy, contact our privacy team at [email protected].