1. Do you ship internationally, and how long does delivery take?
Yes, we offer worldwide shipping to serve our global customers. Delivery times vary by destination: typically 5-7 business days for major Asian cities, 7-10 business days for North America and Europe, and 10-14 business days for other regions. A tracking number will be provided once your order ships, allowing you to monitor its progress.
2. What is your return and exchange policy?
We accept returns or exchanges within 30 days of order receipt, provided items are unused, in original packaging, and with all tags intact. Footwear must be tried on a soft surface to avoid damage. To start a return, contact our customer service team with your order number. Return shipping costs are the customer’s responsibility, except for cases of defective products. Refunds will be processed within 5-7 business days after we receive and inspect the items.
3. Are your women’s leather shoes and outerwear made with genuine materials?
Absolutely. Our leather shoes are crafted from premium full-grain leather or soft suede, ensuring durability and comfort. Outerwear pieces use high-quality fabrics—such as wool blends for coats and water-resistant materials for lighter jackets—selected for both style and functionality. We prioritize transparency, so material details are listed on each product page.
4. How can I track my order or update my shipping address?
After your order ships, you’ll receive an email with a tracking link (powered by our logistics partner). To update your shipping address, contact us immediately—we can modify it only if the order hasn’t been dispatched. For order status checks, you can also log into your account on our website or reach out to our support team via email.
5. Do you offer size guides for footwear and outerwear?
Yes! Detailed size guides are available on each product page. For shoes, we provide measurements (in EU, US, and UK sizes) and fit tips (e.g., “runs true to size” or “order half a size up”). For outerwear, our guides include chest, shoulder, and length measurements to help you choose the right fit. If you need further assistance, our team is happy to advise.