Welcome to CYBERTRADE SOLUTIONS PTE LTD (“we,” “us,” “our”), a Singapore-based e-commerce company specializing in women’s fashion leather shoes and outerwear. By accessing our website (the “Site”), placing an order, or using our services (collectively, the “Services”), you (“you,” “your”) agree to be bound by these Terms Of Service. Please read them carefully before engaging with our platform.
1. Eligibility to Use Our Services
To use our Services, you must:
- Be at least 18 years old (or have parental/guardian consent if you are a minor);
- Have the legal capacity to enter into binding contracts;
- Provide accurate, complete, and up-to-date information when creating an account or placing orders (e.g., shipping address, payment details);
- Comply with all applicable laws and regulations in your jurisdiction, as well as these Terms.
We reserve the right to deny access to our Services to anyone who violates these terms or engages in fraudulent, unlawful, or unethical behavior.
2. Account Responsibilities
If you create an account on our Site:
- You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activities conducted under your account.
- You must notify us immediately via [email protected] if you suspect unauthorized access to your account.
- We are not liable for any loss or damage resulting from your failure to protect your account information.
- You may delete your account at any time by contacting our customer service team, but note that this will not affect any pending orders or obligations arising from past transactions.
3. Order Placement & Fulfillment
a. Order Acceptance
When you place an order on our Site, you submit a binding offer to purchase our products. We reserve the right to accept or reject your order for any reason, including (but not limited to):
- Out-of-stock items (we will notify you promptly and issue a full refund if payment has already been processed);
- Incorrect product pricing or descriptions (due to technical errors or typos);
- Suspected fraud or unauthorized payment activity.
An order is considered accepted only when we send you a confirmation email with your order number.
b. Product Information
We strive to provide accurate descriptions, images, and sizing information for our women’s leather shoes and outerwear. However, we do not guarantee that product colors will match your device’s display exactly, or that sizing will fit every individual (see our Size Guide and Returns Policy for details). Minor variations in product details (e.g., leather texture, stitching) may occur due to the handcrafted nature of some items.
4. Payment Terms
- You agree to pay the full amount listed at checkout (including product prices, shipping costs, and any applicable taxes) using one of our accepted payment methods (e.g., credit card, PayPal, bank transfer).
- All payments are processed securely via third-party payment providers—we do not store your full payment credentials (see our Privacy Policy for details on data protection).
- If your payment is declined, we will notify you, and your order will not be processed until payment is successfully completed.
- We reserve the right to cancel orders if payment is not received within 48 hours of order placement.
5. Intellectual Property
All content on our Site—including product images, logos, text, designs, and brand names—is the intellectual property of CYBERTRADE SOLUTIONS PTE LTD or our licensors. You may not:
- Reproduce, copy, distribute, or modify any content without our prior written permission;
- Use our content for commercial purposes (e.g., reselling images, creating counterfeit products);
- Infringe on our trademarks or copyrights in any way.
Violation of these intellectual property rights may result in legal action.
6. Limitation of Liability
- To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or purchase of our products (e.g., loss of profits, inconvenience, or damage to other property).
- Our total liability for any direct damages (e.g., defective products) shall be limited to the purchase price of the specific item that caused the damage.
- This limitation does not apply to damages caused by our gross negligence, fraud, or failure to comply with mandatory legal obligations.
7. Termination
We may terminate or suspend your access to our Services at any time, without prior notice, if:
- You violate these Terms Of Service;
- You engage in fraudulent or illegal activity;
- We cease to offer the Services in your region.
Upon termination, any pending orders will be fulfilled (unless otherwise stated), and you will remain liable for any outstanding payments.
8. Governing Law & Dispute Resolution
These Terms Of Service are governed by the laws of Singapore Special Administrative Region. Any disputes arising from your use of our Services or these Terms shall first be resolved through good-faith negotiation with our customer service team. If negotiation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.
9. Changes to These Terms
We may update these Terms Of Service periodically to reflect changes in laws, our business practices, or service offerings. Updates will be posted on our Site with a revised effective date. Your continued use of our Services after the effective date of changes constitutes acceptance of the updated Terms. We encourage you to review this page regularly.
10. Contact Us
If you have questions about these Terms Of Service, contact our customer service team at [email protected] or（65）93362810 (Monday-Friday, 9:00 AM–6:00 PM).